GeoLearning offers training courses for each product offering, as well as customized training for clients with specific learning needs. Our programs are designed to help site administrators and support personnel make the most of their platform purchase. GeoLearning will work directly with your staff to explain how to best implement, administer, and use GeoLearning’s products and services to:
- Leverage product features and meet business objectives more quickly.
- Streamline adoption throughout your company.
- Decrease the learning curve for administrators, instructors and authors.
All engagements employ the client’s actual e-learning site to ensure that materials and training session(s) are personalized, practical and relevant.
Typical training programs include:
Training Materials: GeoLearning will provide a training plan, course outline, system documentation and user guides specific to your e-learning system. Training manuals and quick reference cards are prepared for each client’s system configuration and made available in a variety of formats for duplication.
Training Session(s): Training can take place on-site or via synchronous webcast. One advantage of the webcasting option is training can be broken into smaller time periods held over several days. These sessions may also be recorded and be made available as online archives.
Help Desk and Technical Support
One of the most overlooked aspects of maintaining an enterprise learning program is the delivery of technical support for administrators (Tier II) and end-user Help Desk
services (Tier I). As part of GeoLearning’s unique approach to Managed Learning Services, we offer customers a single point of contact for both Tier I and Tier II support. Quick, personalized service assistance is available via telephone, e-mail and live text chat for all technical and service-related issues. And the entire interaction process is managed and tracked through a high-tech Virtual Contact Center called WebCenter. This technology solution ensures that your learning initiative receives the highest level of service and technical support.
The service agreement you choose will determine the level of support you receive (i.e. 6am to 8pm or 24x7). Whether helping administrators map data, performing system set-up and configuration, or answer technical or administrative questions for end-users, GeoLearning partners with our customers every step of the way.
GeoLearning’s Customer Care Advisors are comprised of a cross section of application and technology experts, and includes System Administrators, Network Engineers, Internet Specialists and Customer Care Specialists. This "total service" approach simplifies the management of technical and Help Desk support for GeoLearning clients, while keeping their internal technical staffing costs under control.
This philosophy has helped GeoLearning become the leading Learning Service Provider
in the industry. |
