One of the most overlooked aspects of maintaining an enterprise learning program is the delivery of technical support for administrators (Tier II) and end-user Help Desk services
(Tier I). As part of GeoLearning’s unique approach to Managed Learning Services, we offer customers a single point of contact for both Tier I and Tier II support. Quick, personalized service assistance is available via telephone, e-mail and live text chat for all technical and service-related issues. And the entire interaction process is managed and tracked through a high-tech Virtual Contact Center called WebCenter. This technology solution ensures that your learning initiative receives the highest level of service and technical support.
The service agreement you choose—Silver, Gold, Platinum or Platinum Plus—will determine the level of support you receive (i.e. 6am to 8pm or 24x7). Whether helping administrators map data, performing system set-up and configuration, or answer technical or administrative questions for end-users, GeoLearning partners with our customers every step of the way.
GeoLearning’s Customer Care Advisors are comprised of a cross section of application and technology experts, and includes System Administrators, Network Engineers, Internet Specialists and Customer Care Specialists. We also provide technical support for 3rd-party vendors whose products have been integrated with the GeoLearning learning platform for our clients. This "total service" approach simplifies the management of technical and Help Desk support for GeoLearning clients, while keeping their internal technical staffing costs under control.
This philosophy has helped GeoLearning become the leading Learning Service Provider in the industry.
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